OPERATIONS MANAGER

  • Nairobi, Kenya
  • Full-Time
  • On-Site
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Job Description:

Job Purpose

To oversee end-to-end export operations, procurement, packhouse activities, quality assurance, logistics, shipping, and customer fulfillment while ensuring operational excellence and profitability.

Responsibilities

Procurement

  • Source quality produce.
  • Manage supplier relationships.
  • Negotiate pricing.

Quality Assurance

  • Ensure export quality.
  • Coordinate inspections.
  • Maintain certifications.

Packhouse Operations

  • Supervise grading.
  • Packing.
  • Cold chain management.
  • Inventory.

Logistics

  • Shipping schedules.
  • Freight booking.
  • Export documentation.
  • Customs coordination.

Operations Planning

  • Production planning.
  • Shipment scheduling.
  • Risk management.
  • Cost optimization.

Team Management

  • Supervise operations staff.
  • Performance management.
  • Training.
  • Safety compliance.

Qualifications

  • Bachelor's Degree in Supply Chain, Agribusiness, Logistics or related field.
  • 5+ years export operations experience.
  • Fresh produce industry experience.

Skills

  • Supply Chain
  • Cold Chain Management
  • Logistics
  • Export Documentation
  • Leadership
  • Planning
  • Problem Solving

KPIs

  • On-time shipment rate
  • Order fulfillment accuracy
  • Product rejection rate
  • Operational costs
  • Inventory accuracy
  • Customer satisfaction

Benefits of working with us:

  • Competitive salary based on experience and qualifications.
  • Performance-based bonuses.
  • Opportunities for professional development and training.
  • Career growth within a fast-growing export company.
  • Exposure to international markets and global trade.
  • Supportive, innovative, and collaborative work environment.

Core Values Expected:

  • Integrity and professionalism.
  • Customer-first mindset.
  • Accountability and ownership.
  • Teamwork and collaboration.
  • Innovation and continuous improvement.
  • Excellence in execution.
  • Respect for diversity and inclusion.
  • Commitment to quality and food safety.
  • Sustainability and ethical business practices.
  • Compliance with company policies and international export standards.